Terms of Service

These Terms govern access to touchland, purchases from the store, and the related customer-service relationship in the United States.

Account and Order Accuracy

Any person using touchland must act lawfully and keep the submitted contact, payment, and delivery details accurate.

USD Transactions

touchland completes checkout in USD and calculates taxes according to the law applicable to the transaction.

Fulfillment and Tracking

touchland serves United States addresses only. Standard shipping is free, processing takes 1–2 business days, estimated transit is 4–6 business days, and tracking is provided; delivery dates remain estimates rather than guarantees.

Post-Purchase Rights

Eligible no-reason returns and exchanges are available for 30 days after delivery. touchland pays approved return shipping, including for quality issues, and returns approved refunds to the original payment method within 5-10 business days.

No-reason exclusions cover customized products, clearance and Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise; remedies for defective, damaged, incorrect, or incomplete orders remain available.

Fraud and Material Errors

A customer may seek pre-shipment cancellation, while shipped purchases proceed under the Refund Policy. touchland reserves the right to reject transactions presenting fraud, legal, authorization, or material-pricing concerns.

Merchant Information

Business name: touchland
Brand or store name: touchland
Email: support@touchlandmoss.shop
Phone: 512-499-2782
Physical address: 8111 N 000 Rd, Decatur, Indiana, 46733, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (Eastern Time (ET))